Complaints
We are here when you need us – for quick troubleshooting and unimpeded operations.
Our complaints process is simple and transparent, so you get the help you need, fast. Please do not hesitate to contact us – we will do our utmost to solve your issues to your satisfaction.
Complaint about a product
Have you detected a malfunction in your valve? Please complete the online form in full. We will then deal with your enquiry immediately.
This is how
Customer
Detecting valve malfunction
Fill in the online complaints form with the relevant information
Seitz will contact you with specific instructions / assistance
Problem solved at best
If the malfunction is not remedied: return the product to Seitz
RMA number (Return Material Authorisation) will be sent to you by Seitz. Please enclose the RMA number when returning the product.
We will test and repair the valve
After final inspection, the valve is returned to you
Problem solved
We are here for you
Christian Tschudi
Head of Customer Support
Ana Veselinova
Sales Engineer